Privacy Policy

Effective Date: 8th August 2025

1. Introduction and Scope

This Privacy Policy (“Policy”) is issued by Buzza Pty Ltd (“Buzza,” “we,” “us,” or “our”), an Australian company with its principal place of business in Sydney, NSW, Australia. This Policy explains how we collect, use, store, disclose, and protect your personal information


when you use:

  • Our website (www.buzza.com.au)

  • Our AI receptionist and related services

  • Any other products or services we provide (together, the Services).


We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our Services, you agree to the terms of this Policy, which forms part of our Terms of Service.


2. Information We Collect
2.1 Personal Information

We may collect personal information including:

  • Your name, business name, postal address, email address, and phone number

  • Account login details and identifiers

  • Records of products or services purchased, used, or considered

  • Audio, electronic, and visual information (e.g., call recordings and transcripts)

  • Professional or business-related details


2.2 Usage Data

When you interact with our Services, we automatically collect:

  • Details of visits to our website (including traffic data, location data, and access logs)

  • Information about your device and browser (including IP address, operating system, and browser type)

  • Call logs, message logs, and related metadata



2.3 Cookies & Tracking Technologies

We use cookies and similar technologies to operate and improve our Services. Types include:

  • Session Cookies – for operating our Services

  • Preference Cookies – to remember your settings

  • Security Cookies – for safety and authentication

  • Advertising Cookies – to show relevant promotions


You can disable cookies in your browser, but some features of our Services may not function properly.


2.4 Location Data

If you allow it, we may collect location data to improve and personalise your experience. You can manage this in your device settings.


3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our Services

  • Personalise your experience

  • Process payments and manage your account

  • Communicate updates, security alerts, and customer support

  • Analyse usage trends and performance

  • Detect, investigate, and prevent fraud or unlawful activity


We may also use aggregated, anonymised data for research, business intelligence, and service improvement.

4. Sharing Your Information

We do not sell your personal information. We may share it in the following cases:

  • Service Providers – third-party providers who help deliver our Services (e.g., hosting, analytics, customer support).

  • Business Transactions – in case of merger, acquisition, or sale of assets, your data may be transferred.

  • Legal Obligations – if required by law, regulation, or court order.

  • Safety & Security – to protect our rights, property, users, or the public.• Aggregated Data – non-personal, anonymised information may be shared with partners.


5. Data Storage & Security

We store personal information in Australia and may also use secure cloud services located overseas. We take reasonable steps to protect it from misuse, loss, unauthorised access, modification, or disclosure. No method of transmission over the internet is completely secure, and while we take precautions, we cannot guarantee absolute security.


6. Data Retention

We retain your personal information only as long as necessary for the purposes described in this Policy or as required by law. Once it is no longer needed, we securely delete or anonymise it.


7. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate or incomplete information

  • Request deletion of your information (subject to legal obligations)

  • Opt-out of receiving marketing communications

To make a request, contact us via the details in Section 11.

8. Children’s Privacy

Our Services are not intended for use by children under 13. We do not knowingly collect personal information from children without parental consent. If you believe we have collected such data, please contact us so we can delete it.


9. Changes to This Policy

We may update this Policy from time to time. Any significant changes will be posted on our website, and we may notify you directly where required by law. Continued use of our Services after an update means you accept the revised Policy.


10. Third-Party Services

We may use third-party services for:

  • Analytics (e.g., Google Analytics)

  • Cloud hosting and storage

  • Payment processing (we do not store your payment card details – these are handled by secure third-party processors)

These providers are only given access to the information necessary to perform their functions and must not use it for other purposes.


11. Contact Us

For questions, concerns, or requests about this Privacy Policy or your personal information, please contact:

Buzza Pty Ltd

Email: buzzaaireception@gmail.com


12. Governing Law

This Privacy Policy is governed by the laws of New South Wales, Australia, and you submit to the exclusive jurisdiction of the courts of that State.